Responsible Gaming

Gaming Should Be Entertainment

At The Garnet Room, we believe online pokies should be enjoyed as entertainment only, not as a way to earn money or solve financial problems. Like any form of entertainment, gaming should be fun, affordable, and within your means. If you find yourself gambling more than intended or experiencing negative consequences, please reach out for support.

Age Verification

You must be 18 years of age or older to gamble online in New Zealand. The Garnet Room is committed to preventing underage gambling. We verify all players' ages and encourage parents and guardians to monitor online activity.

If you are under 18: Please do not attempt to register or play. Underage gambling is illegal and harmful.

Warning Signs of Problem Gambling

Problem gambling can develop gradually. Ask yourself if any of these warning signs apply to you:

• Spending more time or money on gambling than intended
• Chasing losses by gambling more to try to win back money
• Lying to family, friends, or healthcare providers about gambling habits
• Neglecting work, study, or family responsibilities due to gambling
• Using gambling to escape problems, stress, or difficult emotions
• Feeling anxious or irritable when trying to reduce or stop gambling
• Borrowing money or going into debt to fund gambling
• Failed attempts to cut back or quit gambling
• Gambling with money needed for essentials (rent, food, bills)
• Relationship conflicts due to your gambling

If you identify with any of these signs, help is available.

Self-Help Tools & Responsible Gaming Features

The Garnet Room provides tools to help you gamble responsibly:

• Deposit Limits: Set a maximum amount you're willing to deposit in a day, week, or month
• Loss Limits: Set a maximum amount you're willing to lose over a specific period
• Reality Checks: Receive reminders during your gaming session about how long you've been playing
• Time-Out: Take a break from gambling for a set period (24 hours to 6 weeks)
• Self-Exclusion: Permanently or temporarily close your account if you need to stop gambling

To access these tools, contact our support team or visit your account settings.

Support Organizations in New Zealand & Internationally

If you or someone you know is struggling with problem gambling, confidential help is available:

New Zealand

• Gambling Commission – Problem Gambling Services: Free and confidential support for people concerned about their own or someone else's gambling. Multiple services available including counselling and support groups.
• Samaritans Aotearoa New Zealand: www.samaritans.org.nz | Phone: 0800 726 666 (24/7)

International Resources

• GamCare (UK): www.gamcare.org.uk – Free counselling and support for problem gamblers
• GamStop (UK): www.gamstop.co.uk – National self-exclusion scheme
• Gambling Help Online (Australia): www.gamblinghelponline.org.au
• Responsible Gambling Council (Canada): www.responsiblegambling.org
• National Council on Problem Gambling (USA): www.ncpgambling.org | 1-800-522-4700 (Helpline)

Get Help Today

If you think you may have a problem with gambling, please seek help immediately. There is no shame in reaching out—problem gambling is a recognized condition and support is available.

Whether you contact a New Zealand service, GamCare, or an international organization, trained professionals are ready to listen without judgment and provide confidential support.

Remember: Help is just a phone call or click away. You don't have to face this alone.